FAQ

Here you will find answers to the most frequently asked questions.The questions are also separated by category and can be easily filtered.

Please read the FAQ on this page carefully first. If this does not solve your problem, please send an e-mail to support@floraincognita.com with the following information:

  • Mobile phone model
  • operating system
  • exact error message or a description of the app behaviour that was expected and did not occur.

You can also use the “Contact” function, which you will find in the top right-hand corner of the help area. This feature will automatically find the system-related information.

You do not need a profile to identify plants with the Flora Incognita app. If you do not want to have a profile, tap on “Without profile” on the login page.

What are the advantages of having a profile?
All your recorded observations are saved in your profile. When you log in to the Flora Incognita app on other or new devices, you will have your entire observation list with you wherever you go.

How do I create a profile?
To create a profile, all you need to do is enter an email address and a password.

The menu will take you to the profile page where you can log in. If you have forgotten your password, there is the option „Forgot your password?“ Tap on this option and enter your e-mail address. You will then receive a link to create a new password.

The aim of Flora Incognita as a research project is the monitoring of plant biodiversity. This is only possible if we have locations for all the plants recorded. When you share the plant’s location you make an important contribution to biodiversity monitoring and biodiversity research. A first publication using Flora Incognita observation shows promising results.

–> more information

However, sharing the location also has advantages for you: Plant identification becomes more accurate, and much of the information in the species fact sheet is only presented in relation to your location because it is of local significance.

If you want to take images with the Flora Incognita app or identify a plant photo from your device memory, the app must be able to access the photos in the media storage. Once access to the data storage has been denied, the app will not be able to take a picture or identify photos from your storage. The camera won’t open. In this case, you will have to grant access to the media storage manually in the settings of your smartphone. Please enter the permissions under the settings in your phone.

No, the app is completely free of charge and advertising.

With the camera of the smartphone, you snap a picture of the flower, then if necessary the leaf, and in seconds you receive a suggestion for the name of the plant as well as further information. The app thus allows easy and safe plant identification for people of any age and any level of prior knowledge. Further information and screenshots can be found on our page: The Flora Incognita App.

You want to identify a plant with the Flora Incognita app, but your camera does not open? Once access to the media storage has been denied, the app cannot take a photo or identify from the storage. In this case, you must grant access to the media storage manually in the settings of your smartphone.

Android: Open the “Settings” app on your Android device. Tap on “Apps” or “Apps & Notifications”. Select the Flora Incognita app and then tap on “Permissions”. There, grant access to the camera, memory and location.

iOS: Open the Settings app on your iOS device. Select the Flora Incognita app and grant access to the camera, memory and location.

Tap on the gallery icon next to the camera when prompted to take the first photo. Now you can load images from your device’s local storage into the app. Location and time of recording are derived from the photo and stored in the observation.

If it is not possible for you to photograph a perspective required by the app, e.g. because the plant has no flower or leaves, you can skip that perspective. Tap on the arrow to the right of the camera symbol. This will take you to the next perspective.

If you want to take a sharp and close-up photo of a small plant part, the camera’s autofocus often fails. Therefore, tap the flower icon in the top right-hand corner; it changes colour from white to green. Now the camera’s focus is set to the smallest distance. Now move your smartphone towards the object and bring it into the focus range of the camera.

Yes. To do so, tap on the field marked here at the bottom left. You will get to a menu from which you can add many more perspectives and notes on the find.

You have the option of assigning one or more tags to the observations. You can filter and export your findings in the observation list according to these.

Every observation you confirm is automatically saved in your profile and can be viewed at any time under „My observations“.

You can also assign a different species name with the orange symbol next to the species name. The cross in the top left-hand corner will cancel the identification and the observation will not be saved. If you use Flora Incognita with a guest profile, i.e. without a user account, your observations will be saved under this guest profile. If you log out or uninstall the app, these observations will be lost.

You have the option to save the pictures you take with Flora Incognita in your gallery. You will find this option in the settings.

You can delete individual observations by swiping the observation to the left in the observation list. The possibility to delete several observations at once does not exist yet.

Yes, if a plant observation has been saved, you can change the plant name afterwards. Select the corresponding observation and tap on the pencil to the right of the species name. You can also edit the notes for this observation by tapping on the pencil in the notes field.

Under „My observations“ you can export completed observations to your photo gallery or share them directly with other people.  Tap on the icon in the upper right corner of the screen. If you are in full view mode of a photo, you can export or share simply this single photo.

You can also export the entire observation list with species name and coordinates.

For some Android phones an additional file manager has to be installed (e.g. the TotalCommander).

Flora Incognita is available in German and English full versions. We also offer a Czech, Bulgarian, Chinese, Estonian, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Swedish, Spanish and Ukrainian version of the app, although some of the content is in English rather than the corresponding language. Currently, the app is based on the current language of your device system. If you use your device in a language not supported by us, the English version of Flora Incognita will be used automatically. However, you can also change the app language manually under the menu item “Settings”.

Yes. To do this, please go to “Profile” in the old phone in the Flora Incognita app and tap on “transfer profile”. A QR code will be displayed, which you scan with your new device. Confirm the transfer with the PIN displayed.

However, it is easier to create a user profile. Then you just have to log in on each new device and have all your plant collections at your fingertips.

Unfortunately, this is not possible.

To access your existing account, you must delete the guest account in the profile section and then log in with your existing account. However, the observations in the guest account will be lost.

Find the plant finding in question in the “My observations” menu. You can correct the species name manually by tapping on the orange pencil and selecting the new name from the list of species documented worldwide. Please remember that cultivars and varieties are not supported.

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Check Videos

On our YouTube channel you find several videos explaining the app.